How do I create an account?

Load your browser, visit miyapp.com and click on Signup or GET STARTED to create a free account. AFter entering correct details, subbmit, and you will receive an email showing successful creation. You can proceed to your email to activate by clicking on the email confirmation link. Upon entering your login details (username and password), you will be asked for a 4-digit access code sent to your phone number. Enter the 4-digit code to access your account and receive instant free sms credits.

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What is a CSV file?

CSV means Comma Seperated Value – CSV is a standardized method of storing digital data into rows and columns. It is adopted by Microsoft in their spreadsheet program, Microsoft Excel.

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I have forgotten my password. What can I do?

At the login page, you will see FORGOT YOUR PASSWORD? Click on the link to recover your password. If you are having challenges recovering your login details, quickly contact us assistance.

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In what format should the bulk file be?

The numbers can be uploaded in a csv text file, separated from one another either by a comma, or one gsm number per line. Your numbers must be in the following format example: 2348138002199. Do not use the formast like 02348138002199 or +234803xxxxxxx otherwise your message may not be correctly terminated, hence leading to failed delivery.

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Is the online card payment secure?

Yes. Our ATM debit card payment systems are powered by secure payment processing services; UBA Bank and VoguePay systems.

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How do I know my account credit balance?

Login and go to your accounts section to see your credit details.

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Can I schedule SMS so that it sends automatically without logging in?

Yes. we have a robust SMS scheduler system that sends your SMS automatically once the time you set is reached. However, you are to time according the server time-zone. This is displayed on the sms sending/compose page.

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Can I see the delivery status and reports for the bulk SMS I send?

Yes. This can be accessed by clicking on Sent Messages section under the Messaging menu.

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If I pay at the bank how long does it take for my account to be credited?

Once you pay at the bank and we receive the notification we will credit your account. But you may also notify us of your payment using any of the contact channels. Kindly use the Live chat or the Help section.

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What is the length of the sender ID?

The sender name can be a maximum of 11 characters with spaces included. For example, the word TestSMS is 7 characters long and would fit into the sender name space. But the word MiyappTestSMS is 13 characters long and would not go.

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How many sender ID's can I use?

Only one sender ID is allowed for each account. There is no restriction for resellers partners.

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How many numbers can I send SMS to at once?

You may send SMS to up to 100,000 (one hundred thousand) numbers at once. But we advice that you break it into smaller batches.

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How many numbers can I send SMS to at once?

You may send SMS to up to 100,000 (one hundred thousand) numbers at once. But we advice that you break it into smaller batches.

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Do you deliver two or more paged SMS together as a single long message?

Yes, if your message is more than 160 characters it will be concatenated as a long SMS. Note that this feature to some degree depends on how the receiving phone responds to concatenated SMS.

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How much does bulk sms cost?

Our bulk SMS packages and prices can be found in sms packs page. This is the price for sms packs. The actually cost is determined by the amount of credits for a page of sms to that country.
Credit is deducted on per country bases. Always send a test sms with your free credits to confirm how much is actually the current cost per sms page for your target region.

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What is bulk sms?

Sending text messages to numerous receivers using your mobile phone can be tedious and credit-consuming. Bulk SMS is a system of text messaging whereby you can utilize a gateway to send on a large scale. This allows you to further customize your choice sender name that will appear on the receivers’ phone in a manner that represents your brand and what your organization stands for.

Bulk SMS platform like www.miyapp.com enables you to reach your target audience/group – customers, partners, members, staff, relations, friends, contractors, vendors, and the general public instantly in a very classy, affordable and easier way.

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What is Sender ID?

A sender ID is a customised name you want the recipients to see when they receive your message. For example, you have received alerts from your bank with sender ID like ECOBANK, GTBank, DiamondBank, FirstBank etc. Your Sender ID can be the name of your organization, product or brand. This personalized name must not be more than 11 characters.

To request for a new sender ID/name, load your account with credits, then go to Account >> Request Sender ID . After successful approval, your sender will appear when next you go to Send SMS page.

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